Refund policy

 

EXCHANGES, RETURNS AND REFUND POLICY

Rubber Anchor only distributes products that have been developed to meet world-wide industry standards. We guarantee that our products are the finest of their kind, they are free from manufacturing defects and that they will perform as described.

WHEN ARE EXCHANGES, CREDITS OR REFUNDS ACCEPTED?

You are entitled to a replacement, credit or refund for any of the reasons provided for below:

• when the product is faulty;

• when the product does not function as described; or

• when the product is different from a sample shown to you.

Should you wish to make a claim under any of these scenarios, we would require that the product be returned to us at 1/42 Burlington St Oakleigh VICTORIA 3166 along with the proof of purchase. Unless made in writing there are no other warranties or representations. Please note refunds will not considered for change of minds.

HOW LONG YOU HAVE TO RETURN A PRODUCT?

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. If you are intending to return the product for any of the 3 reasons stated above, Rubber Anchor would expect to hear from you within 1 week of receiving your order.

EXCHANGE, CREDIT OR REFUND PROCESS

Any and all claims are to be submitted via email to sales@rubberanchor.com.au with details of the concern or issue that you have along with the following information:• Invoice Number;• Contact details of the person that placed the order (as shown on the order confirmation)Photos or proof of issues with the product will need to be provided for any exchange or return to be considered. Rubber Anchor will address your concerns and reply to your email within 1 business day.